There are two OrthoLive apps in the App store. One is for patients and one is for doctors. The one for Doctors is labeled “OrthoLiveDr”. If your login information is not working or says you must “check your credentials”, you have downloaded the wrong app. Make sure you have downloaded the OrthoLive Patient app which is the first app to pop up when you search in the app store (the links on this sheet should take you directly to the patient app).
If you see anything that says “practice code” or if you find yourself putting in information such as your name, and birthdate. You clicked sign up. Go back to the first page the app brings you to and login with the correct email and password that was sent to you.
Once you open the waiting room it says “waiting for host” this just means your provider hasn’t entered the waiting room yet. Stay on the line and hold tight. If they do not come on the line promptly, then you may call your provider’s office to let them know. The OrthoLive support team unfortunately cannot assist with this.
If there is a problem that you found which was not listed on this sheet contact us at +1 844- 884-9663 and leave a voicemail. Our OrthoLive Support team representatives are working hard to get you to your telemedicine appointment on time.